Support & Help Center

SafeNet Browser Protection works together with the SafeNet Desktop app and SafeNet Admin portal to keep browsing safe for families and teams. If something isn’t working as expected, start here.

Live protection with custom block page

Works with SafeNet Desktop & DNS

Common issues & quick checks

Try these steps first if something feels off.

Extension not visible: restart the browser and open chrome://extensions or the extensions menu in Edge; ensure “SafeNet Browser Protection” is enabled.
No block page: confirm SafeNet Desktop is running, DNS/VPN filtering is active, and the device is correctly mapped under the right profile in the SafeNet Admin portal.
Access request not loading: check your internet connection and make sure the browser allows SafeNet to run JavaScript and open new tabs.
Wrong profile / rules: verify the device is paired to the correct user and that the domain is blocked or allowed as expected in the Admin UI.

Documentation

Detailed documentation for SafeNet will be available on our main site. In the meantime, use these key areas:

SafeNet Desktop setup guide Device pairing instructions Parent dashboard overview Blocked domain & access requests Per-user & global rules

For updates and new guides, visit safenettechnology.com.

Contact support

If the problem continues after trying the steps above, contact our support team with as much detail as possible.

Email: support@safenettechnology.com

Support hours: Monday – Saturday, 9:00 AM – 7:00 PM IST

What to include: URL you tried to open, what you expected to see, what actually happened, device OS, and browser (Chrome/Edge/Brave, version if known).

Security & privacy

SafeNet Browser Protection does not read your passwords or the contents of pages you visit. It uses domain and URL information only to apply your SafeNet filtering rules.

No sale of personal data.
No ads injected into pages.
All communication with SafeNet servers is encrypted where supported.

For full details, please see our Privacy Policy.